Privacy and cookie policy

The controller responsible for processing your data is:

• Ketya Un
• Activity : Psychosocial support and counselling — guidance and therapy (individual and couples sessions)
• Address : 15 Rue des Alpes, Rez-de-chaussée, 1920 Martigny, Suisse
• Email : contact@ketyauncounseling.ch
• Phone : +41 79 766 08 84
• Status : Independent practitioner (sole proprietorship), bound by professional confidentiality

Depending on how you use the site, the following data may be processed:

• Data you provide voluntarily via the contact or booking form: first name, last name, email address, phone number and the content of your message.
• Technical data collected automatically: IP address, browser and device type, pages visited, date and time of connection (server logs).
• Cookie data and similar technologies (see section 7).

This website is not intended to collect health data. Please do not share sensitive information (in particular about your health) through the contact form. Data exchanged as part of therapeutic care is processed separately, with your consent, and covered by professional confidentiality.

Your data is processed for the following purposes:

• To respond to your requests and contact you (legitimate interest / pre-contractual measures);
• To manage appointment bookings (performance at your request);
• To ensure the security and proper functioning of the site (legitimate interest);
• To measure audience, only with your consent (analytics cookies).

Where required by law, processing is based on your consent, which you may withdraw at any time.

Your data is neither sold nor rented. It may be processed by technical providers acting on our behalf:

• Hosting providers for the website and content management system (see Legal notice);
• Anti-spam protection for forms (Cloudflare Turnstile);
• Where applicable, the online booking tool used to schedule appointments.

Some providers may process data outside Switzerland or the European Union (notably in the United States). In such cases, appropriate safeguards are implemented (standard contractual clauses or countries benefiting from an adequacy decision) to ensure an adequate level of protection.

A cookie is a small file stored on your device. This site uses:

• strictly necessary cookies for the site to function;
• functional cookies that improve your experience (e.g. language choice);
• analytics cookies, set only with your consent.

You can accept, refuse or change your preferences at any time via the consent banner or your browser settings.

Your data is kept for as long as necessary for the purposes described, then deleted or anonymised. Contact requests are kept for the time needed to handle them; statutory retention obligations are reserved.

In accordance with applicable law, you have the following rights:

• right of access to your data;
• right to rectification;
• right to erasure;
• right to object and to restrict processing;
• right to data portability;
• right to withdraw your consent at any time.

To exercise these rights, write to contact@ketyauncounseling.ch. You may also lodge a complaint with the supervisory authority: Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, Switzerland — www.edoeb.admin.ch.

Appropriate technical and organisational measures are in place to protect your data against unauthorised access, alteration, disclosure or destruction.

This policy may be updated to reflect legal or technical developments. The last update date appears at the bottom of the page.